Delivery & Returns

Delivery Information

Orders are shipped Monday to Friday, except on public holidays or as otherwise stated. We ship orders with both Royal Mail and DPD. 

Our Standard Delivery charge is £3.49 for Royal Mail, and £4.99 for DPD.

Orders over £25 qualify for FREE delivery. 

FREE Shipping Discount codes are not applicable to Scottish Highlands, British Islands and Northern Ireland Post Codes.

If you have any queries relating to the delivery of goods please contact us via e-mail at

Returns Policy

All returns or requests for refunds should be notified to Riverside Pet within 14 days.

Riverside Pet are dedicated to ensuring you - and especially your dog - are happy with our products, prices and service. Should any of our products be found to be faulty, damaged or different from the description given on our website, we will be pleased to arrange to either refund or replace the product at the discretion of the customer.

In the event of a customer purchasing an item from Riverside Pet by mistake and through no fault of Riverside Pet, we will be happy to replace or refund the item provided that the original item is returned to us unused, unopened and in a saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

We will refund the original delivery charges in the event of a product being faulty, damaged or different from the description. When an order is returned due to no fault of Riverside Pet, we reserve the right to retain the cost of the carriage.

If the product returned is not in a fully resalable condition, and also we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.